Terms and Conditions
Terms of payment
Once all details and designs are approved by the client, we will send the client an invoice with agreed quote, delivery date and all design details approved by the client. To secure your order, we require a 50% deposit within 7 days from the date invoice is sent (lack of deposit can lead to your place being given to another client). Order is not confirmed until deposit is received. The remaining balance is due in full at least 7 days prior to collection or delivery. By paying deposit, you agree to adhere to our terms and conditions.
If you wish to cancel your order, we require it to be made in writing, 14 days prior to the agreed delivery or collection date. Your deposit is refundable if we receive your cancellation in writing 14 days prior to the agreed delivery or collection date. Cancellation of order less than 14 days prior to the agreed delivery or collection date will incur a loss of deposit.
If upon receipt of our creations, you are not satisfied, we are happy to refund in full, under the condition that the client returns all our original products to us on the day of collection or delivery. It is the client's responsibility to inspect the products delivered or collected for any damages. We reserve the final right to determine if a product is in fact defective or damaged.
Simple Ingredients aims to create products that match up with our clients’ requests. It is important to remember that products may vary slightly due to the nature of our food production processes. We reserve the right to any minor adjustments during the process of manufacture that may affect the design, proportion or structure of the product.
Any major design changes after an order has been confirmed (deposit is placed) may result in a re-quote and incur a $50 administration fee. Minor changes may be made without additional fee at the discretion of Simple Ingredients.
We reserve the right to use any photographs taken of your cakes, pastries or mini treats for any media-related activities.
Delivery or Collection
Delivery is quoted as an additional fee based on location.
It s the client’s responsibility to inspect the products for any damages at the time of delivery. It is also the client’s responsibility to handle products with care once delivered. We do not hold any responsibility for any damage of the cakes, pastries and mini treats once they are in the care of clients. Some cakes may not be suitable for collection as they may require assembly on site.
Clients wishing to pick up their products are responsibility for the safe delivery of their product and it is also clients’ responsibility to handle products with care once collected.
We will deliver and set up your cake as agreed. It is the client’s responsibility to ensure that related information has been provided to us, including set-up details and arrangements made with the venue for the location and display of your cake. Please ensure that the display location is level, stable and strong enough to hold the cake.
Please also keep in mind that some cakes can melt in warm conditions or when set up in direct sunlight.
Once the cake has been collected or delivered, set up, and signed for, Simple Ingredients is unable to accept liability for any interference with or damage to the cake thereafter.
Design Consultation/Tasting Sessions
Design consultation and cake tasting sessions are only available for wedding cake orders and are available only by appointments. If order has been confirmed (deposit has been placed), design consultation and cake tasting session is complimentary. However, a consultation fee applies if the order has not been confirmed at time of consultation session. The fee will be deducted from client’s final balance if client proceed with his/her order. Please note: the consultation fee is non-refundable should client wish to not proceed his/her order.
Cancellations need to be made at least 48 hours before the booked consultation time.
Right of Termination
We reserve the right to terminate an order for any improper conduct. Changes to agreed circumstances, non-co-operation, changes to location, facilities or available times, missed appointments, and late payments are examples of contributing factors.
Should Simple Ingredients initiate the termination, all related payments will be returned, excluding the fair market value for any services or products already provided.
* It is your responsibility to read our terms and conditions before placing an order. By placing an order, you agree to our terms and conditions.